Politique de remboursement

 

We hope you love your purchase but if you change your mind, you're welcome to return your product to us within 14 days of your delivery date for store credit of the value of the product. 

Due to the nature of our products, they must be in new, unopened, unused and resaleable condition when returned.

How to make a return

1. Check that you meet the above return conditions.
2. Email info@raiaskin.com.au to request a return for store credit. Please note, customers must cover the postage cost to send the item back to us.
3. We will send you instructions on how to send your order back to us. 
4. Once we receive the returned item(s) and we deem they are in its original, unopened condition, we will issue you a store credit for the value of the product to your account. Please note original shipping fees are not included. Store credits expire after one year.

It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.

Your return will only be approved and processed if it meets the return conditions. If the product has been opened and used, or otherwise does not meet the return conditions, your refund will not be processed and you will be liable for any shipping costs to return the product to you.  

Faulty Products

If you believe you have received an item with a manufacturing fault or an incorrect item to the one ordered, please email info@raiaskin.com.au and attach 2-3 clear photos of the fault or error. If the product is deemed to be faulty, we will organise a refund, store credit or direct replacement.